Automobile claims:
a. Submit Your Claim
After an accident or loss, report your claim immediately
to Alfa. If you are out of town and do not have
your agent's information, contact any local Alfa
office to assist you. It is imperative Alfa receives
your claim information within a timely manner after
the accident or loss. Be prepared to provide the
following information:
- Your policy number
- The date, time, location and nature of your
loss
- The make and model of your vehicle
- A description of the damage to your vehicle
- Names, contact information and insurance information
of those involved, including witnesses
- Your contact information: work, home, cell phone
numbers and e-mail address.
b. Adjuster Assignment
When we receive your claim, an Alfa adjuster will
be assigned to you. They will investigate the damage,
coverage and cause of your loss. Your adjuster will
contact you promptly for additional information,
inspect your vehicle and explain the claims process.
c. Vehicle Damage Inspection
To determine if your vehicle can be repaired or
if it's a total loss, Alfa utilizes a Direct Repair
Program (DRP) of Preferred Body Shops. The DRP allows
you a "one stop" repair facility that
we know will give you the fastest repair time, best
quality and the customer service you expect.
An Alfa adjuster will contact you promptly to discuss
our DRP program with you.
