Alfa Launches New Customer Service Features With Alfa2Go
Montgomery, Ala. - Alfa Insurance® customers can now pay bills, file claims and access policy information from the convenience of their iPhone and Android smartphones with the latest version of the Alfa2Go™ app.Back to Press Releases
"This version of Alfa2Go demonstrates our commitment to providing our valued customers with more convenient ways than ever to interact with Alfa™," said Vice President of Corporate Internet and E-Business Walter Overby. "Customers can take advantage of the personal service they expect from us, now with the additional option of accessing important services anytime, anywhere from their smartphones."
In addition to paying bills and filing claims, customers who register their policies with MyAlfa® can access policy information or view their auto insurance identification cards through a secure connection on their handheld devices.
"The ability to view auto identification cards is especially valuable with the recent decision by the State of Alabama to accept digital images as proof of insurance," Overby said. "Alabama was one of the first states in the country to accept electronic identification cards for law enforcement, and we believe other states will follow suit."
In addition to these convenient new features, Alfa2Go offers a number of other useful tools. Customers can easily set up vehicle maintenance reminders that prompt them to change the oil, rotate tires, renew license tags or renew their driver's license. A mapping feature, powered by Google Maps™, also helps customers locate Alfa offices, tow trucks, body shops and gas stations. Plus, customers who are members of the Alabama Farmers Federation can access money-saving member benefits.
Alfa2Go is just one way Alfa is demonstrating its commitment to offer customers convenient ways to access its services. Along with Alfa's helpful sales team, website and call center, Alfa2Go provides service when and where customers want to do business.
Alfa2Go is a free download from the Apple App Store or Android Market. Learn more about Alfa2Go at www.alfains.com/alfa2go.
Alfa and its affiliates provide insurance and other financial services in 11 states. For more information, visit www.AlfaInsurance.com.