What are my paperless options?
In your MyAlfa® account or in the Alfa2Go® mobile app, you can sign up for paperless billing and/or paperless documents. Currently, paperless documents are only available for personal auto policies; but paperless billing is available for the following policies:
- Manufactured Home
What is the difference between paperless preferences and paperless billing?
Paperless preferences refer to policy documents, and paperless billing refers to billing documents. Policy documents are managed in your MyAlfa account. Billing documents (including paperless billing) can be managed in the online payment center.
Why should I sign up for Paperless Documents?
Paperless is convenient, secure and more environmentally friendly than paper documents. By signing up for paperless documents, you will receive an email when your new documents are ready to view.
How long are my documents available online?
Documents are available in the online Document Center for five years for customers who maintain an active account. If a customer’s account becomes inactive then reactivated, only one year of historical documents will be available upon reactivation. A customer’s account becomes inactive if no login has been made in 18 months. If your documents are no longer available online, you can always contact your local service center for or call the Customer Resource Center at 1-800-964-2532 for access.
Why are all policies not available for paperless documents?
Only registered personal auto policy documents will appear in the document center. We plan to include other types of policy documents in the future. To register your policies, log in to your MyAlfa account, click on “+Add Policy” in the gray bar at the top of this screen, or click “register” from the home page login button.
Are paperless billing and paperless documents safe?
As always, our priority is to keep your personal information secure and safe. Paperless billing and documents are a safe way to receive your billing and policy documents. Even if you choose not to sign up for paperless billing, you can still pay your bill online via our payment center.