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Service At Your Fingertips

Frequently Asked Questions

How do I get Alfa2Go® on my mobile phone?

You can download the free Alfa2Go® application for your iPhone from the Apple App store at this link or for Android from Google Play at this link. 

What if my account says it's locked out or I can't remember my password?

Have your login email address information handy and contact us at 1-800-964-2532 to have your password reset.

Do I have to be registered on www.alfains.com to use Alfa2Go®?

Registration is required to view policy information. However, there are many features in the Alfa2Go® application which do not require registration.

  • Pay your bill.
  • Report a claim.
  • Track vehicle maintenance.
  • Take advantage of exclusive member benefits.
  • Search for Alfa locations, gas stations, auto repair shops and other useful businesses.
Which policies can I manage with Alfa2Go®?

The following policy types may be viewed with Alfa2Go®:

  • Automobile
  • Homeowner
  • Manufactured Home
  • Fire
  • Farm
  • Life

Why does my Alfa2Go® session timeout?

At Alfa we are committed to keeping you safe and that includes your personal information. After 10 minutes of inactivity your Alfa2Go® session will timeout and you will be required to log in again. This protects you in the event your phone is lost or stolen.

Can I get a quote or make changes to my policy with Alfa2Go®?

You can connect directly to our customer call center through the application and speak with one of our representatives who can provide you with a quote or assist you with a policy change.

Are my electronic Auto ID cards legal proof of insurance?

The proof of insurance laws vary by state. Some states are accepting electronic ID cards as proof of insurance. For your state's current regulation contact your state's Department of Insurance.

Can I report a claim with Alfa2Go®?

Yes! You can connect to our call center and report any type of claim or use the Accident Information feature in the iOS and Android apps to electronically submit auto claim information.

Why should I log in before making my payment with Alfa2Go®?

We have made the payment process easier for logged in customers by displaying your policy information in a drop down you can select so that you no longer have to enter the policy information.

If you need assistance with Alfa2Go® please contact us at: 1-800-964-2532 (Monday - Saturday 6am - 10pm CST). We want to hear from you! Send us your feedback.
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