Frequently Asked Questions
How do I get Alfa2Go® on my mobile phone?
You can download the free Alfa2Go® application for your iPhone from the Apple App store at this link or for Android from Google Play at this link.
What if my account says it's locked out or I can't remember my password?
You can reset your password by clicking the “Forgot Password?” link on the home screen of Alfa2Go or by visiting www.alfainsurance.com/customer-care/forgot-password.
Do I have to be registered on www.alfains.com to use Alfa2Go®?
Registration is required to view policy information; however, there are many features in Alfa2Go® which do not require registration.
- Pay your bill
- Report a claim
- View previously saved ID Cards
- Take advantage of exclusive member benefits (Alabama only)
Which policies can I manage with Alfa2Go®?
The following policy types may be viewed with Alfa2Go®:
Why does my Alfa2Go® session timeout?
- Manufactured Home
At Alfa, we are committed to keeping you safe, and that includes your personal information. After 10 minutes of inactivity, your Alfa2Go® session will timeout and you will be required to log in again. This protects you in the event your phone is lost or stolen.
Can I get a quote or make changes to my policy with Alfa2Go®?
You can connect directly to our customer call center through the application and speak with one of our representatives who can provide you with a quote or assist you with a policy change.
Are my electronic Auto ID cards legal proof of insurance?
The proof of insurance laws vary by state. Some states are accepting electronic ID cards as proof of insurance. For your state's current regulation, contact your state's Department of Insurance.
Can I report a claim with Alfa2Go®?
Yes! You can use the Accident Information feature in the app to electronically submit auto claim information, or connect to our call center and report any type of claim.
Why should I log in before making my payment with Alfa2Go®?
We have made the payment process easier for logged in customers by displaying your policy information in a drop down you can select so that you no longer have to enter the policy information.
If you need assistance with Alfa2Go®
please contact us at: 1-800-964-2532 (Monday - Saturday 6am - 10pm CST). We want to hear from you! Send us your feedback