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Customer Care

Auto Billing Frequently Asked Questions

What payment frequency options are available?

We offer monthly and quarterly installments or full pay frequency options. There is a $3.00 service charge for each monthly and quarterly installment. You can have your payment automatically deducted (EFT) from your bank account to eliminate all service charges on your multi-car policy. There is no service charge if you select the full pay frequency option.

How do I change my payment frequency option?

You can change it by calling your local Alfa branch office or by calling 1-800-964-2532.

Can I have my payments automatically deducted from my bank account?

Yes, you can have your payment automatically deducted (EFT) from your bank account to eliminate all service charges on your multi-car policy by contacting your local Alfa branch office.

How do I make a payment?

Use the return envelope that was included with your billing statement, pay online at alfains.com or by calling 1-800-964-2532. You may also go by your local Alfa branch office. If mailing, please allow for mail time so that the payment is received on or before the due date.