Alfa2Go® Frequently Asked Questions
How do I get Alfa2Go on my mobile phone?
You can download the free Alfa2Go application for your iPhone from the Apple App store at this link, Apple App Store, or for Android from Google Play at this link, Google Play Store.
What if my account says it's locked out or I can't remember my password?
To unlock your account, tap to expand the Need help? link on the login screen of the app. Select Unlock account and follow the prompts. You will use multi-factor authentication to verify your identity and unlock your account.
If you’ve forgotten your password, you will need to reset it by tapping the Need help? link on the login screen of the app. Select Forgot Password and follow the prompts. You will use multi-factor authentication to verify your identity and reset your password.
What is account authentication and how do I reset or change it?
Account authentication, sometimes called Multi-Factor Authentication, or MFA, is a security enhancement that requires the user to provide two or more forms of identity verification before accessing a website, network, or application. These forms of identity verification can include the user’s password, voice call, text message, and email.
To make changes to your MFA settings, call the Customer Resource Center at 1-800-964-2532.
Do I have to be registered on www.alfainsurance.com to use Alfa2Go?
MyAlfa® account registration is required to view policy information; however, there are many features in Alfa2Go which do not require registration. You can:
- Pay your bill
- Report a claim
- View previously saved ID Cards
- Take advantage of exclusive member benefits (Alabama only)
Which policies can I manage with Alfa2Go?
The following policy types may be viewed with Alfa2Go:
- Automobile
- Homeowner
- Manufactured Home
- Fire
- Farm
- Life
Why does my Alfa2Go session timeout?
At Alfa, we are committed to keeping you safe, and that includes your personal information. After 10 minutes of inactivity, your Alfa2Go session will timeout and you will be required to log in again. This protects you in the event your phone is lost or stolen.
Can I get a quote or make changes to my policy with Alfa2Go?
You can connect directly to our customer call center through the application and speak with one of our representatives who can provide you with a quote or assist you with a policy change.
Are my electronic Auto ID cards legal proof of insurance?
The proof of insurance laws vary by state. Some states are accepting electronic ID cards as proof of insurance. For your state's current regulation, contact your state's Department of Insurance.
Can I report a claim with Alfa2Go?
Yes! You can use the Accident Information feature in the app to electronically submit auto claim information, or connect to our call center and report any type of claim.
Why should I log in before making my payment with Alfa2Go?
We have made the payment process easier for logged in customers by displaying your policy information in a drop down you can select so that you no longer have to enter the policy information.
Why sign up for paperless?
Paperless is convenient, secure and is more environmentally friendly than paper documents. By signing up for paperless policies, you will receive an email when your new documents are ready to view.
What is the difference between paperless preferences and paperless billing?
Paperless preferences refer to policy documents, and paperless billing refers to billing documents. Policy documents are managed here in your account. Billing documents (including paperless billing) can be managed in the online payment center.
Why do I not see documents in the document center?
It may take up to 24 hours for new documents to display. If you do not see the document you are looking for, call us at 1-800-964-2532.
How do I request/get copies of documents that are not available in Document Center?
You can request copies from your agent or by calling the Customer Resource Center at 1-800-964-2532.
How long are my documents stored online?
Documents are available for five years for customers who maintain an active account. If a customer’s account becomes inactive then reactivated, only one year of historical documents will be available. A customer’s account will become inactive if no login has been made in 18 months and/or all registered policies are canceled.
Where can I find my current billing documents/invoices?
Billing documents, including invoices, are found in the online payment center.
If you need assistance with Alfa2Go, please contact us at: 1-800-964-2532 (Monday - Saturday, 6am - 10pm CT). We want to hear from you! Send us your feedback.