Alfa Insurance received the highest score in the Southeast region of the J.D. Power 2024 U.S. Auto Insurance Study, which measures customer satisfaction with auto insurance providers.
In addition to having the highest overall satisfaction, Alfa earned the #1 ranking in three of seven study dimensions: people; product and coverage offerings; and problem resolution.
According to J.D. Power, the Southeast region includes Alfa’s core states of Alabama, Georgia and Mississippi as well as Kentucky, Louisiana, North Carolina, South Carolina and Tennessee. Alfa ranked highest among 17 companies in the region, including national brands.
The study is based on responses from 41,242 customers nationwide and was fielded between August 2023 and April 2024.
Additionally, we’ve been affirmed the financial strength ratings of A (Excellent) for Alfa Insurance and Alfa Life Insurance Corporation.
These ratings are a testament to Alfa’s accomplishments in reducing expense, growing premium, improving products, refining processes and enhancing service.
A.M. Best recognized Alfa’s progress and praised their commitment to continued improvement. The A.M. Best rating of A (Excellent) is an external confirmation that we have the best agents, associates and employees in the business.
The effective date of the AM Best rating is May 16, 2024. For the latest Best's Credit Rating, access www.ambest.com.