Alfa Insurance is continuing to help policyholders while encouraging employees and customers to take necessary steps to safeguard health and limit the spread of COVID-19.
Customers are encouraged to take advantage of varied service options for conducting regular business with Alfa, such as making a payment, filing a claim or accessing ID cards. Those options include:
- Calling the Customer Resource Center at 1-800-964-2532
- Utilizing online tools available on our website
- Using the Alfa2Go app
“The biggest change in our operating procedures is that we will not allow walk-in visits at our service centers. Instead, we are asking policyholders to call their local service center and make an appointment if they need to come in to speak with someone or make a cash payment,” said Alfa Insurance President Jimmy Parnell. “Our claims offices remain staffed but are closed to the public. We’ve taken these steps to protect the health of our customers and employees while ensuring policyholders receive the same great service they’ve come to expect from Alfa.”
Policyholders can find contact information for service centers by completing a search HERE.
Additionally, Alfa employees have been encouraged to conduct meetings by conference call or teleconferencing and to limit travel and visits from outside vendors to only essential activities.
“We appreciate the magnitude of the current situation, and we are striving to find the balance between upholding recommendations from the Center for Disease Control (CDC), including social distancing, while also serving our policyholders with their claims and other business needs,” said Parnell. “We are extremely thankful to our employees who are continuing to provide the highest level of customer service, whether that’s as they work from home or in the office.”