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Home Claims Understanding Claims Process

Accidents happen. Alfa’s insurance claims process will get you going again. 

We want to help you get back to your life quickly and easily. Here’s what you need to know to get started on the claims process.

Auto
Property
Health
Life
Watercraft
Business

Getting into an automobile accident can be a scary experience, but we’re here to help you get back on the road in 4 easy steps.

 

  • Tell us what happened

    Provide the date, address and location of the incident, vehicles involved, and details about the accident, damage, and injuries

  • We will review your auto claim

     A claims professional will review the documentation and assess the damage to your vehicle

  • You will receive an auto repair estimate

     We’ll provide you with an estimate of the work, a list of approved repair shops and rental car options

  • Complete your claim

     Once all the paperwork and review has been completed, we will contact you about payment
  •  
    Get your claim started today!

If your property has been damaged by weather, theft or catastrophe, we can help you get back home in 4 easy steps.

 

  • Tell us what happened

     Provide the date, address of property and details about the loss/damage

  • We will investigate your home’s damage

     A claims professional will review the documentation and extent of damage to your home

  • We will estimate the cost of repair

     Based on the investigation, we will review your policy and determine what is covered

  • Complete your claim

     Once all the paperwork and review has been completed, we will contact you about payment
  •  
    Get your claim started today!

When you need to submit a health claim, we can help you get paid quickly.

 

  • Collect your receipts and documentation

     Ask your doctor for an itemized bill and make sure all medications are clearly listed with costs

  • Contact your respective health insurance provider

     Alabama Claims: 
    Call Blue Cross and Blue Shield of Alabama at 1-800-392-5705 (Prompt 2)
    Georgia and Mississippi Claims:
    Call Humana Inc. at 1-800-458-1354 (Prompt 3)

  • Complete a health claim form

     Fill out all the fields and make copies for your records

  • File your claim

     Make sure everything is accurate and ask when you can expect payment

When the unexpected occurs, you want the process to be as easy as possible.

 

  • Collect your documentation

     Get a copy of the death certificate

  • Contact your life insurance provider

     Call the Life Department at
    1-888-964-2532, option 3

  • Complete the claims process

     Gather all supporting paperwork and attachments as needed

  • Submit your claim

     Submit all supporting paperwork and attachments

If your boat or personal watercraft has been damaged, we’ll help you get back on the water in 4 easy steps.

 

  • Tell us what happened

     Provide the date, address and information about the loss/damage/injuries and details about the incident

  • We will review your watercraft claim

     A claims professional will review the documentation and assess the damage to your watercraft

  • We will estimate the cost of repair

     Based on the investigation, we will review your policy and determine what is covered

  • Complete your claim

     Once all the paperwork and review has been completed, we will contact you about payment
  •  
    Get your claim started today!


When disaster strikes at work, here are steps to help you get back to business.
 

  • Contact your Alfa Insurance® agent immediately

     If the issue was a theft or burglary, report the incident to the police as well

  • Collect your documentation and review your policy

     If you have surveillance footage or photos, provide that along with any records, income loss documentation and expenses incurred post incident

  • Work with your agent

     An insurance adjuster will verify the damage

  • File your claim through your agent

     Keep copies of all documents before submitting

Getting into an automobile accident can be a scary experience, but we’re here to help you get back on the road in 4 easy steps.

 
person holding phone by car

  • Tell us what happened

    Provide the date, address and location of the incident, vehicles involved, and details about the accident, damage, and injuries

  • We will review your auto claim

     A claims professional will review the documentation and assess the damage to your vehicle

  • You will receive an auto repair estimate

     We’ll provide you with an estimate of the work, a list of approved repair shops and rental car options

  • Complete your claim

     Once all the paperwork and review has been completed, we will contact you about payment
  •  
    Get your claim started today!

If your property has been damaged by weather, theft or catastrophe, we can help you get back home in 4 easy steps.

 
people standing in front of damaged building

  • Tell us what happened

     Provide the date, address of property and details about the loss/damage

  • We will investigate your home’s damage

     A claims professional will review the documentation and extent of damage to your home

  • We will estimate the cost of repair

     Based on the investigation, we will review your policy and determine what is covered

  • Complete your claim

     Once all the paperwork and review has been completed, we will contact you about payment
  •  
    Get your claim started today!

When you need to submit a health claim, we can help you get paid quickly.

 
nurse checking a man's blood pressure

  • Collect your receipts and documentation

     Ask your doctor for an itemized bill and make sure all medications are clearly listed with costs

  • Contact your respective health insurance provider

     Alabama Claims: 
    Call Blue Cross and Blue Shield of Alabama at 1-800-392-5705 (Prompt 2)
    Georgia and Mississippi Claims:
    Call Humana Inc. at 1-800-458-1354 (Prompt 3)

  • Complete a health claim form

     Fill out all the fields and make copies for your records

  • File your claim

     Make sure everything is accurate and ask when you can expect payment

When the unexpected occurs, you want the process to be as easy as possible.

 
person writing on paper

  • Collect your documentation

     Get a copy of the death certificate

  • Contact your life insurance provider

     Call the Life Department at
    1-888-964-2532, option 3

  • Complete the claims process

     Gather all supporting paperwork and attachments as needed

  • Submit your claim

     Submit all supporting paperwork and attachments

If your boat or personal watercraft has been damaged, we’ll help you get back on the water in 4 easy steps.

 
man with boat in the water

  • Tell us what happened

     Provide the date, address and information about the loss/damage/injuries and details about the incident

  • We will review your watercraft claim

     A claims professional will review the documentation and assess the damage to your watercraft

  • We will estimate the cost of repair

     Based on the investigation, we will review your policy and determine what is covered

  • Complete your claim

     Once all the paperwork and review has been completed, we will contact you about payment
  •  
    Get your claim started today!


When disaster strikes at work, here are steps to help you get back to business.
 
man looking at phone in store

  • Contact your Alfa Insurance® agent immediately

     If the issue was a theft or burglary, report the incident to the police as well

  • Collect your documentation and review your policy

     If you have surveillance footage or photos, provide that along with any records, income loss documentation and expenses incurred post incident

  • Work with your agent

     An insurance adjuster will verify the damage

  • File your claim through your agent

     Keep copies of all documents before submitting


Frequently Asked Questions (FAQs) about insurance claims

Be prepared to give the name of the insured, policy number, date of the loss, what caused the loss, your contact information, the severity of your loss and any witnesses.

Go ahead and contact Alfa® immediately. By immediately contacting Alfa, we will be able to help you start the claims process.

The length of time it takes to settle a claim varies according to the severity of the loss and the number of losses Alfa receives. Every effort will be made to inspect your loss as soon as possible and to resolve the claim within a reasonable time frame.

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