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Alfa2Go

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Unlock your MyAlfa® Account

To protect your private information, your account may become locked if you haven’t logged in for a period of time or if suspicious account activity is suspected.

If this happens, you can unlock your account by following these simple steps:




Number 1 inside a circle

Choose an authentication method

Enter your email address and select an authentication method to verify and unlock your account.

Tthe first step of unlocking your account

Number 2 inside a circle

Verify your identity

If you chose the Text Message or Voice Call method you will need to enter the code you receive and click Verify. If you chose the Email method you will need to follow the prompts in the email to verify your identity.

The second step of unlocking your account


Number 3 inside a circle

Account Unlocked

Once you have successfully unlocked your account you will be prompted to return to Sign In and enter your credentials before accessing your MyAlfa Account.


 
The third step of unlocking your account

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