Customers Confirm Alfa’s Exceptional Claims Service
When it rains, it pours. Just ask Elmore County residents Carol and Lamar “Bubba” Woodham.
Returning home from Bubba’s coronary angioplasty procedure May 22, the Woodhams walked into their once-tranquil Eclectic lake home to discover a significant amount of damage. The culprit? An undetected water leak upstairs.
“When we got home from the hospital and got Bubba settled in, I walked down to the basement. It wasn’t long before I noticed a puddle of water in the corner near the garage,” Carol recalled. “It was odd, but I didn’t think much of it until I opened the door and found water running through the garage and through the walls of the room next door. It lapped over my shoes!”
As the water continued to leak from the ceiling into the walls, Carol scurried up the stairs to inform a recovering Bubba of the situation. He’s quick to say the leak wasn’t part of his doctor’s post-op instructions, but Alfa Insurance’s exceptional customer service made what could’ve been a stressful situation an extremely smooth process.
“It was overwhelming to have this happen after coming home from the hospital,” Bubba said. “Thankfully Carol found the leak when she did because it could have been a lot worse!”
Bubba reached out to Alfa Agent Felicia Brown to let her know what happened. Within a few hours, Adjuster Oaklee Williams was on the phone reassuring the Woodhams they’d be taken care of.
“Except for hail damage, I’d never filed a claim before,” Bubba said, recalling his 40-plus years as an Alfa customer. “In every step of the process, Oaklee and [Large Loss Adjuster] Terry McKelvey were courteous, knowledgeable and professional in their areas of expertise. I truly could not have asked for a better team.”
From the ceiling, baseboards and custom woodwork, everything damaged in the Woodhams’ home was repaired or replaced within four weeks.
Looking back, Bubba said what most impressed him with the process was consistent communication.
“At no time was I wondering what to do or the next step Alfa was going to take,” he said. Williams said he appreciates the Woodhams’ kind words about Alfa’s claims response, but he was quick to point out he was simply doing his job.
The Alfa difference
“Keeping our customers up to date on the status of claims eases anxiety around the situation,” Williams said. “Even if I don’t have any updates, I still want to communicate that with my customers to ensure they know where we stand in the process. I’m glad that I was able to assist the Woodhams and provide them with a positive claims experience. It always feels good to deliver on the Alfa promise.”
Carol praised the personal service they received.
“My parents, as well as Bubba’s, were insured with Alabama Farm Bureau when we were growing up,” said Carol. “We’ve always known that Alfa was a trusted insurance company — and this truth was only further validated during our claims experience.”
Sharing a smile, McKelvey assured Bubba and Carol they could always rely on Alfa to get things back to normal quickly and efficiently.
“As a company, we do our very best to take care of our customers. That’s what I’ve loved about working for Alfa for 34 years,” McKelvey said. “We want to ensure our customers they can confidently put their trust in us to handle their claims with ease. That’s the Alfa difference.”