Paperless FAQs

What are my paperless options?
You can enroll in paperless billing and/or paperless documents in your MyAlfa® account or in the Alfa2Go® mobile app. Enrolling in paperless simply means your insurance documents and bills will be stored online. Instead of receiving physical mail, you’ll receive an email when a new document is ready to view or a bill is ready for payment. Available for a variety of policies, paperless billing and paperless documents offer a more convenient way to manage your insurance policies.
Paperless Billing
Paperless billing refers to billing documents. Billing documents can be managed in the online payment center.
Paperless billing is available for the following policy types:
- Auto
- Homeowner
- Manufactured Home
- Fire
- Life
- Farm
- Personal Property
- Personal Liability
- Personal Umbrella
- Farm Umbrella
- Watercraft
- Business
- Church
Paperless Documents
Paperless documents refer to policy documents. Policy documents can be managed in your MyAlfa account.
Paperless documents are available for the following policy types:
- Auto
- Homeowner
- Manufactured Home
- Fire
- Farm
- Personal Property
- Personal Liability
- Personal Umbrella
- Farm Umbrella
- Watercraft
- Business
- Church
How long are my documents available online?
For active customers, documents are available in the online Document Center for five years. If your account becomes inactive then reactivated, only one year of historical documents will be available upon reactivation. Your account will become inactive if no login has been made in 18 months. If your documents are no longer available online, you can always contact your local service center or call the Customer Resource Center at 1-800-964-2532 for access.
What are the benefits of paperless?
Paperless is convenient, secure, and more environmentally friendly than paper documents. Paperless billing and paperless documents can help you save time and money by eliminating invoice fees. Enrolling in paperless not only helps minimize mail clutter in your home but helps reduce the risk of accidentally misplacing an important bill or document.
Is it safe to go paperless?
As always, our priority is to keep your personal information secure and safe. Paperless billing and paperless documents are a safe way to receive your billing and policy documents. Even if you choose not to sign up for paperless billing, you can still pay your bill online via our payment center.
Ready to make the switch?
If you’d like to enroll in paperless for your eligible policy(ies), you can log into your MyAlfa account at AlfaInsurance.com or use the Alfa2Go mobile app. For details on how to enroll, click here. If you have questions about paperless, reach out to your local Alfa® agent. Managing your insurance documents and bills has never been easier. Make the switch to paperless today!