Paperless FAQs
What are my paperless options?
We offer two separate paperless options: Paperless Billing and Paperless Policy Documents.
Enrolling in paperless means your insurance bills and policy documents are stored securely online. Instead of receiving mail at your home, you’ll get an email notification whenever a new document is ready to view or a bill is ready to pay. Paperless delivery is available for many policy types and makes managing your insurance faster, easier, and more convenient.
Paperless Billing
Paperless Billing refers to billing documents. Billing documents can be managed in the online payment center.
Paperless billing is available for the following policy types:
- Auto
- Homeowner
- Manufactured Home
- Life
- Fire
- Farm
- Watercraft
- Comprehensive Personal Liability
- Personal Articles
- Business Owner
- Church
- Farm Umbrella
- Personal Umbrella
Paperless Policy Documents
Paperless Policy Documents refers to policy documents. Policy documents can be managed in your MyAlfa® account.
Paperless policy documents are available for the following policy types:
- Auto
- Homeowner
- Manufactured Home
- Fire
- Farm
- Watercraft
- Comprehensive Personal Liability
- Personal Articles
- Business Owner
- Church
- Farm Umbrella
- Personal Umbrella
How do I enroll in paperless?
Paperless Billing and Paperless Policy Documents must be enrolled in separately. To enjoy the convenience of receiving both your bills and policy documents electronically, you’ll need to enable each option individually.
For step-by-step instructions, visit Paperless Setup Guide.
What are the benefits of paperless?
Paperless Billing and Paperless Policy Documents are convenient, secure, and can help free up space where paper mail was previously stored. Enrolling in paperless not only allows for quicker access to your policy information but helps reduce the risk of accidentally misplacing an important bill or document.
Additionally, with Paperless Billing, you can save $6 per month in service fees for each policy you have with Alfa®. That’s up to $72 dollars a year per policy!
How long are my documents available online?
For active customers, documents are available in the online Document Center for five years. If your account becomes inactive then reactivated, only one year of historical documents will be available upon reactivation. Your account will become inactive if no login has been made in 18 months. If your documents are no longer available online, you can always contact your local service center or call the Customer Resource Center at 1-800-964-2532 for access.
If I don’t have Paperless Billing, can I still pay my bill online?
Yes. Even if you choose not to sign up for paperless billing, you can still pay your bill online via our Payment Center or set up AutoPay for automatic payments.
Can I choose one option, but not the other?
Yes. You can enroll in Paperless Billing only, Paperless Policy Documents only, or both. Each option is independent, so you have full flexibility.
Is it safe to go paperless?
Yes. You can enroll in Paperless Billing only, Paperless Policy Documents only, or both. Each option is independent, so you have full flexibility.
Who can I contact with questions?
For other questions about Paperless Billing and Paperless Policy Documents, reach out to your local Alfa agent or call our Customer Resource Center at 1-800-964-2532.
All coverages are subject to deductibles and policy limits. This is not an insurance policy. It is intended only to provide a general description of Alfa Insurance® and/or its product lines and services. An actual policy contains the specific details of the deductibles, coverages, conditions and exclusions. Your Alfa® agent can explain the policy and benefits and answer any questions you may have before you buy.